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Q. Where Can
I find your gluten free products?
A.
Please see our "List of Stores" page for all the stores that carry our products. Because
we now sell our products through distributors all the stores carrying our
products are not listed on our website. Call you local store to see
if they carry our products. If you would like to see our products in a store in your area, simply ask the store owner to call us for a price list. .
Q. How do I get my local Natural/Health
store to sell your products?
A. If there is a store near you that you would like to see sell our products
just ask the owner/manager to call us for a current price list or
distributor in there area.
Q. How do I
order your gluten free products to be shipped to my home?
A. All orders must be placed by any given Friday for the following
Tuesday's shipment. Please call us at 570-689-9694. Please
do not place orders by email. This is not a secure site!
Q. If I placed
an order by email would it be filled?
A. At this time we are not accepting online orders. For your protection please
do not send us an order via email. This is not a secure site! Q. How do you ensure that the environment is
gluten free...not contaminated?
A. All our products are made in a wheat free/gluten free facility. We contact
our suppliers regularly to insure the ingredients are gluten free.
Q. Can the products be frozen?
A. Yes, they can, and here's a flavor tip: When you take the product out and
defrost it, make sure you pop it in the mircowave for a few seconds. That will
bring back a great, soft texture that will delight you.
Q. What do you use in place of gluten?
A. We use starches, gums and eggs.
Q. There are some products I have never
heard of. Can you explain what they are?
A.
Holiday Bread - A twisted sweet bread with raisins.
Cream Sandwich - Chocolate saucers with buttercream icing "sandwiched" in
the middle.
Butterfly cookie - sugar cookie dough with raspberry/apricot filling and sprinkled
with powdered sugar.
Q. What should I do if
I have some of the symptoms that you described in your story?
A. Consult your doctor immediately. Ask him/her to do a test for Celiac Sprue.
Q. Now that I have purchased
your pizza shell how do I prepare it?
A. For the thin shells: Do not heat before adding your toppings. Take your shell
from the freezer/refrigerator, add your toppings and heat in oven at 375 degrees until cheese
is golden brown (aproximately 15 -20 minutes). If shell is in the
refrigerator, bake within 24 hours. Otherwise keep frozen.
For the Cheese Pizzas:
The shells are already baked so browning the cheese to your liking is all
that is needed . Take the pizza from your Freezer/Refrigerator (you
do not need to defrost first). Heat oven at about 375 degrees.
Remove plastic and tray from the pizza. Add your favorite toppings
and bake until cheese is golden brown (aproximately 15 - 20
minutes). If the pizza is in the refrigerator, bake within 24
hours. Otherwise keep frozen. Enjoy!
Q. Do I need to freeze
the bread products after I purchase them?
A. Yes, put them into the freezer immediately. Take it out slices at a time.
For a nice soft slice of bread just put in the microwave for a few seconds until
warm and enjoy!
Q. Can I toast your different
breads?
A. Yes, our breads have a nice texture when toasted or grilled.
Q. What kind of shelf life
do your cakes and cookies have?
A. If they are covered or in plastic bags you can keep them on your counter for
about 3 days. But, we suggest freezing them and pulling them out as needed.
Q. Do your
products contain Hydrogenated Oil?
A. Most of our products are free of Hydrogenated Oil. We are hoping to
eliminate Hydrogenated Oil in all of our products in the near
future. We continue to put pressure on our suppliers to make the
change to ingredients that are free of Hydrogenated Oil. Our
Ingredients page lists the products that do not have Hydrogenated Oil in
them.
Q. I bought
your all purpose flour mix. How much Xanthan Gum do I need to add?
A. For cookies & cakes add 1/4 teaspoon per cup of flour; for muffins add
1/2 teaspoon per cup of flour and for breads add 1 teaspoon per cup of
flour.
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Q. Do you ship your products?
A. Yes, we are currently shipping our products to individuals (maximum of 2 day
ground service to insure
the quality of our products). We will ship to most places in the
US but beyond 2 days ground service a package must be shipped Air
service. Shipping costs are based on the size
and weight of the package and the distance from our zip code to your zip
code according to UPS rates plus a $3.00 packaging fee.
Q. Do you ship all of your products.
A. Our products are shipped fresh. Therefore, not all our products can
be shipped. Please see our products page to see which of our
products can be shipped
Q. Which states do
you ship to?
A. We will ship to most of the US States. Any state that is beyond 2 days
ground service from our facility must be shipped Air Service
Q. Do you
ship your products all year long?
A. No, we do not ship our products from mid-May thru late-September. Our products do not have preservatives in them and the
shipping trucks/warehouses are not air-conditioned. We would not
want any of our customers to receive a bad product.
return to top Q. How do I find out information about your
products?
A. We have tried to include as much information as possible on our web page.
But, If you can't find the answer you are looking for on our product page just
give us a call at 570-689-9694 or send us an email. If you call and get our
voice mail, just leave us a message and we will return your call quickly. |